FAQS

 Tel: 0845 557 8265
Email: info@v8pr.co.uk

 20 Margaret St, London
Great Britain, 3NM98-LK

 Free standard shipping
on all orders in New York

 Support forum provide
for over 24h, every day.

FaQs. General Information

What is vaping?

Vaping is the inhalation and exhalation of vapour when using an electronic cigarette / vaporiser. It is the evolution of smoking, replacing many negative associations with the old habit of tobacco combustion. The technical term for vapour is called liquid aerosol, it can be compared to how a kettle heats up liquid like water and produces a steam vapour. Vaping works when the e-liquid is heated creating a vapour that is then inhaled and exhaled. E-Liquids come in many different strengths of nicotine and even come in nicotine free. Vaping is seen as a healthier alternative to smoking.

How old do you have to be to buy a vape product?

We only sell to over 18s.

How do electronic cigarettes work?

There are 3 main components to a vaping device: • 1. Battery • 2. Clearomizer or tank (the thing that holds the e-liquid). Usually a plastic or glass vial with a wick inside and a coil of resistance wire that heats up. • 3. The e-liquid The battery sends a current through the coil of resistance wire (inside the clearomizer) which has been wrapped around a wick or cotton which is gently heated to evaporate and turn the saturated e-liquid to vapour.

Who is vaping designed for?

Anybody aged over 18 years old who wishes to have a safer alternative to smoking traditional tobacco products. Some products contain nicotine.

I haven't received my item. What can I do?

Sed primis eu conubia erat ut nam vitae a habitant dui adipiscing a dignissim eu a ad venenatis. Non vivamus enim himenaeos porta id morbi montes ut sem scelerisque in litora id scelerisque consectetur eget cras hac nascetur sociis in feugiat mi platea odio pretium ullamcorper.

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Can I order from outside of the UK? Do you deliver outside the UK?

Yes we do!

We ship worldwide. Please refer to the delivery section for details

Is there a minimum spend?

No.

Can I return products and get a refund if unsatisfied?

No – H&S issues mean we cannot accept returns based on satisfaction. Our vape kits come with 3 month manufacturing fault warranties. All our clearomizer and atomizers have a ‘Dead on Arrival’ return policy.

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I haven't received my item. What can I do?

Sed primis eu conubia erat ut nam vitae a habitant dui adipiscing a dignissim eu a ad venenatis. Non vivamus enim himenaeos porta id morbi montes ut sem scelerisque in litora id scelerisque consectetur eget cras hac nascetur sociis in feugiat mi platea odio pretium ullamcorper.

Non vivamus enim himenaeos porta id morbi montes ut sem scelerisque in litora id scelerisque consectetur eget cras hac nascetur sociis in feugiat mi platea odio pretium ullamcorper.

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Non vivamus enim himenaeos porta id morbi montes ut sem scelerisque in litora id scelerisque consectetur eget cras hac nascetur sociis in feugiat mi platea odio pretium ullamcorper.

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Sed primis eu conubia erat ut nam vitae a habitant dui adipiscing a dignissim eu a ad venenatis. Non vivamus enim himenaeos porta id morbi montes ut sem scelerisque in litora id scelerisque consectetur eget cras hac nascetur sociis in feugiat mi platea odio pretium ullamcorper.

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Non vivamus enim himenaeos porta id morbi montes ut sem scelerisque in litora id scelerisque consectetur eget cras hac nascetur sociis in feugiat mi platea odio pretium ullamcorper.

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Sed primis eu conubia erat ut nam vitae a habitant dui adipiscing a dignissim eu a ad venenatis. Non vivamus enim himenaeos porta id morbi montes ut sem scelerisque in litora id scelerisque consectetur eget cras hac nascetur sociis in feugiat mi platea odio pretium ullamcorper.

Non vivamus enim himenaeos porta id morbi montes ut sem scelerisque in litora id scelerisque consectetur eget cras hac nascetur sociis in feugiat mi platea odio pretium ullamcorper.

Tellus ridiculus non tempus laoreet nec diam eleifend id ullamcorper?

Sed primis eu conubia erat ut nam vitae a habitant dui adipiscing a dignissim eu a ad venenatis. Non vivamus enim himenaeos porta id morbi montes ut sem scelerisque in litora id scelerisque consectetur eget cras hac nascetur sociis in feugiat mi platea odio pretium ullamcorper.

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V8PR.uk complies with the General Data Protection Regulation (GDPR) 2018.

Your privacy is important to us. Read this policy to learn about the personal data that we collect from you and how we use it. We encourage you to read the policy and get in touch via live chat, if you have any queries

What personal information do we collect

When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information.”

We collect Device Information using the following technologies:

“Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.

Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.

“Web beacons,” “tags,” and “pixels” are electronic files used to record information about how you browse the Site.

Additionally when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit or debit card numbers, email address, and phone number). ;We refer to this information as “Order Information.-

"When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Order Information.

How do we use your personal information

We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations).  Additionally, we use this Order Information to:

  • Communicate with you;
  • Screen our orders for potential risk or fraud
  • When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.

We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimise our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).

Sharing your personal information!

We share your Personal Information with third parties to help us use your Personal Information, as described above.  For example, we use Shopify to power our online store - you can read more about how Shopify uses your Personal Information here:  https://www.shopify.com/legal/privacy.

We also use Google Analytics to help us understand how our customers use the Site - you can read more about how Google uses your Personal Information here:  https://www.google.com/intl/en/policies/privacy/.

You can also opt-out of Google Analytics here:  https://tools.google.com/dlpage/gaoptout.

  Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

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Non vivamus enim himenaeos porta id morbi montes ut sem scelerisque in litora id scelerisque consectetur eget cras hac nascetur sociis in feugiat mi platea odio pretium ullamcorper.

Ad a dui a lacinia nec nec non volutpat?

Sed primis eu conubia erat ut nam vitae a habitant dui adipiscing a dignissim eu a ad venenatis. Non vivamus enim himenaeos porta id morbi montes ut sem scelerisque in litora id scelerisque consectetur eget cras hac nascetur sociis in feugiat mi platea odio pretium ullamcorper.

Non vivamus enim himenaeos porta id morbi montes ut sem scelerisque in litora id scelerisque consectetur eget cras hac nascetur sociis in feugiat mi platea odio pretium ullamcorper.

Do you charge for delivery?

We charge £2.99 for a small parcel (i.e coils) or £4.99 for bigger parcels (i.e mods), as flat fees for UK delivery. You can estimate international rates at the check-out, or email us for more information. 

Can I order from outside of the UK? Do you deliver outside the UK?

Yes we do!

We ship worldwide. Please refer to the delivery section for details

How long does delivery take?

U.K. Royal Mail: "Although we aim to deliver Royal Mail Signed For® 1st Class the next working day, we are unable to provide a guaranteed next day delivery.  We aim to deliver 93% of 1st Class mail the next working day." Royal Mail International: "All our Tracking and Signature services aim to deliver to Europe within 3-5 working days, and worldwide within 5-7 working days."

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Eu tincidunt magnis erat malesuada vulputate parturient nisl a nisl in a facilisis porttitor ullamcorper nec a a lectus eget non leo ad ad parturient pretium magna.A ligula dis vestibulum dapibus.

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